Customer Services !
Here at Webb’s International Removals we do like to meet all enquiries/ clients whenever we can, here in Mallorca I do aim to go and see all our clients to discuss their requirements. Likewise, Gareth at our U.K. Kent Depot also prefers to meet customers in person where possible. In this present climate the use of media, computer programs, video and FaceTime calls, there is a distinct lack of personal communication – yet moving home is a personal thing.
Not my words – but something I wish I wrote:
“I had spent an hour in the bank with my dad, as he had to transfer some money. I couldn’t resist myself & asked…
”Dad, why don’t we activate your internet banking?”
”Why would I do that?” he asked…
”Well, then you won’t have to spend an hour here for things like transfer.
You can even do your shopping online. Everything will be so easy!”
I was so excited about initiating him into the world of net banking.
He asked ”If I do that, I won’t have to step out of the house?
”Yes, yes”! I said. I told him how even grocery can be delivered at door now and how Amazon delivers everything!
His answer left me tongue-tied.
He said ”Since I entered this bank today, I have met four of my friends, I have chatted a while with the staff who know me very well by now.
You know I am alone…this is the company that I need. I like to get ready and come to the bank. I have enough time, it is the physical touch that I crave.
Two years back I got sick, The store owner from whom I buy fruits, came to see me and sat by my bedside and cried.
When your Mom fell down few days back while on her morning walk. Our local grocer saw her and immediately got his car to rush her home as he knows where I live.
Would I have that ‘human’ touch if everything became online?
Why would I want everything delivered to me and force me to interact with just my computer?
I like to know the person that I’m dealing with and not just the ‘seller’. It creates bonds of Relationships.
Does Amazon deliver all this as well?”’
Technology isn’t life..
Spend time with people .. Not with devices. ”
Bill Webb Mallorca Depot 0034 619 247 823 direct